SHIPPING
What is the typical delivery time?
At Tonya Scott we strive to process orders quickly. If you order before 15:00, we will process your order the same day. Typically, your items will arrive within 6 to 10 working days as they are shipped directly from our suppliers.
What is the price for shipping?
Shipping to UK is FREE and has no minimum order value.
DELIVERY
How can I monitor the progress of my order?
After your order has been shipped, you will receive an e-mail with the shipping confirmation and tracking details. You can track the progress of your delivery using the tracking number provided. You can also track your order via this link: Order tracking page.
What steps should I take if my parcel does not arrive on time or is lost?
If your package is delayed or misplaced, please contact our customer service team immediately at service@tonyascott.com. We will work with the shipping company to resolve the issue and ensure that you receive your order promptly.
What happens if I enter an incorrect delivery address?
If you have entered an incorrect delivery address, please contact our customer service immediately. We will try to change the address before we dispatch your order. However, if your order is already in transit, it may not be possible to change the address. In such cases, we recommend that you contact the courier service to check the options for redirecting your parcel.
RETURNS
What is your policy for returns?
You can return qualifying items within 30 days of receipt of the goods. For more information on our return policy, please see our Return Policy.
How do I initiate the returns process?
To initiate a return, contact our customer service department. Once your return has been accepted, we will send you instructions on where to send the items. Further details can be found in our returns policy.
REFUNDS
How long will it take before I receive a refund?
Refunds are normally processed within 5 days of receipt of the returned items. Please note that depending on your bank or credit card company, it may take a little longer for the refund to reach your account. Please see our refund policy for more details.
PAYMENT METHOD
What payment methods do you accept?
We accept Mastercard, Visa, American Express, PayPal, Maestro, and Klarna.
Do you offer a "buy now, pay later" option?
Yes, we offer the convenience of “Buy now, pay later” via Klarna. You can select this option during checkout for flexible payment terms.
How secure is your payment system?
We attach great importance to the security of your transactions. Our payment system is highly secure and we use standard encryption methods to protect your financial information. To find out more about our secure payment options, please visit our payment methods page.
ADDITIONAL INFORMATION
If you have further questions or would like to learn more about our shipping, delivery, returns or refund policies, please refer to our Shipping Policy, Returns and Refunds Policy and Payment Method.
If you cannot find an answer to your question, please do not hesitate to contact us.